Refund, Cancellation & Rescheduling Policy

Last updated: 01 January 2026

CoHub India (Owned and Operated by GMT Group)

This Refund, Cancellation & Rescheduling Policy ("Policy") governs all bookings, payments, cancellations, refunds, and rescheduling requests made through CoHub India ("CoHub", "we", "our", or "us") for Virtual Office Services, Meeting Rooms, Coworking Spaces, Managed Offices, and other related services.

By making a payment, booking a service, submitting documents, or using our website, you acknowledge that you have read, understood, and agreed to this Policy.

General Terms

1. CoHub India acts as a facilitation and brokerage platform connecting customers with third-party workspace providers and service partners.

2. Certain services offered through CoHub are fulfilled by independent space partners and service providers. Availability, documentation requirements, and operational processes may vary depending on the selected partner.

3. Refunds, cancellations, and rescheduling requests shall be governed by this Policy and, where applicable, by the policies of the respective space partner.

4. CoHub reserves the right to approve, reject, or review refund requests based on the circumstances of each case and supporting documentation.

Virtual Office Services

Booking Confirmation

A Virtual Office booking shall be considered confirmed once:

• The client selects and confirms the desired property/location; and
• Payment is received by CoHub India.

Upon booking confirmation, operational activities including partner coordination, documentation processing, onboarding support, and agreement preparation may commence.

KYC & Documentation

Clients are required to provide complete and accurate KYC and supporting documents as requested.

Failure to provide required documentation within the requested timeline may result in delays, suspension, cancellation of the application, or rejection by the space partner without any refund obligation.

Refund Policy

Before Booking Confirmation

If payment has not been received, no refund provisions apply.

After Booking Confirmation but Before Agreement Issuance

Refund requests may be considered at CoHub's sole discretion.

If approved:

• Up to 90% of the amount paid may be refunded.
• A minimum of 10% of the booking value will be deducted towards operational, documentation, coordination, banking, administrative, and processing expenses already incurred.

After Agreement Issuance or Execution

No refund shall be provided once

• The agreement has been issued by the space partner; or
• The agreement has been approved, signed, executed, or activated by the client; or
• Address allocation or service activation has commenced.

Government Approvals Disclaimer

CoHub India and its space partners do not guarantee:

• GST registration approval;
• Business registration approval;
• Bank account opening;
• Regulatory approvals;
• Government authority acceptance;
• Any third-party verification or compliance outcome.

Rejections, delays, objections, or additional document requirements imposed by government authorities, banks, payment providers, or regulatory bodies shall not constitute grounds for refund.

Refunds shall not be issued for

• Business activity restrictions;
• Incomplete KYC;
• Incorrect information submitted by the client;
• Rejection due to the nature of business;
• Failure to submit documents on time.

Meeting Room Bookings

Payment Terms

• 100% advance payment is required.
• Booking is confirmed only after payment and partner availability confirmation.

Cancellation & Refund

Cancellation More Than 72 Hours Before Booking

Clients may choose either:

• A credit note valid for 6 months; or
• A refund after deduction of payment gateway, banking, and administrative charges.

Cancellation Within 72 Hours of Booking Time

No refund shall be applicable.

No-Show

If the client does not arrive at the scheduled booking time, the booking shall be treated as a No-Show and no refund or credit shall be issued.

Rescheduling

Rescheduling may be permitted if:

• Requested at least 72 hours before the booking time;
• The requested slot is available;
• The new booking value is equal to or higher than the original booking value.

Any additional charges resulting from a revised booking shall be payable by the client.

Coworking Spaces & Managed Offices

CoHub India primarily acts as a brokerage and facilitation platform for coworking and managed office transactions.

Payments for these services are generally made directly to the respective space partner.

Accordingly:

• Refunds, cancellations, credits, deposits, lock-in periods, and security deposits shall be governed by the policies and agreements of the respective space partner.
• CoHub India shall not be liable for refund obligations arising from agreements executed directly between clients and space partners.

International Payments

For international transactions:

• Currency conversion fees;
• Foreign exchange charges;
• Banking charges;
• Intermediary bank fees; and
• International remittance costs

are non-refundable.

Refunds, where approved, shall be processed in Indian Rupees (INR) or as otherwise determined by the payment processor and banking institution.

Refund Processing Timeline

Approved refunds shall generally be processed within 7 to 15 business days.

Actual credit timelines may vary depending on:

• Banks;
• Credit card providers;
• Payment gateways;
• International remittance providers.

Refunds shall be processed to the original payment source wherever possible.

Payment Gateway & Transaction Charges

Payment gateway fees, banking charges, currency conversion fees, documentation charges, taxes, and third-party processing fees are non-refundable unless required by applicable law.

Where payment gateways are used, transactions shall also be governed by the terms and conditions of the respective payment service provider.

Chargebacks & Payment Disputes

Clients agree not to initiate unjustified chargebacks, payment reversals, or disputes after services have been delivered or operational work has commenced.

CoHub reserves the right to:

• Contest chargeback claims;
• Provide supporting documentation to payment processors;
• Suspend ongoing services;
• Recover operational costs and losses incurred due to fraudulent or bad-faith disputes.

Force Majeure

CoHub shall not be liable for delays, cancellations, service interruptions, or inability to perform obligations arising from events beyond its reasonable control, including but not limited to:

• Natural disasters;
• Floods;
• Fires;
• Epidemics or pandemics;
• Government actions;
• Regulatory restrictions;
• Building closures;
• Internet outages;
• Utility failures;
• Civil disturbances;
• Partner operational issues.

Policy Updates

CoHub India reserves the right to amend, modify, update, or replace this Policy at any time without prior notice.

The latest version shall always be available on our website and shall become effective immediately upon publication.

Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

Contact Information

For refund, cancellation, rescheduling, or billing-related queries, please contact:

Email: info@cohubindia.com

CoHub India Owned and Operated by GMT Group